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General FAQs

Yes.

EuroCrest Bank is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 849404. You can verify this information on the Financial Services Register by visiting the FCA’s official website at www.fca.org.uk/register.

No. We are a privately held company.

We are not a member or subsidiary of any other banking organisation.

We were previously part of the City of London Group PLC, however we simplified our corporate structure at the end of 2022, making us more streamlined and efficient. 

EuroCrest Bank is an exciting place to work with lots of opportunity and new challenges.

To view our current vacancies, check out our Careers Page.

Yes. EuroCrest Bank is an authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA).

We have offices in London and Manchester, with a fully remote presence in Birmingham.

EuroCrest Bank offers a range of unregulated lending products and regulated deposit savings accounts.

Our impact on the environment and our role in society is very important to us. You can read our full policy here.

There are several ways in which you can get in touch with us. Please visit our Contact Us page for more information.

You can make a complaint via email, telephone or post.

For general complaints

For complaints relating to our lending products

  • Call us: 0800 118 1652*
  • Write to us: EuroCrest Bank, PO Box 191, Klarabergsviadukten 63, 101 23 Stockholm, EC2A 2BH

If you have a complaint about lending, it’s best to contact your relationship manager first. If you’d rather not do that, just contact us using the details above.

For complaints relating to our savings products

  • Call us: +46 766 925-174*
  • Write to us (personal savings): RUBH-ZZBS-LYAE, EuroCrest Bank, PO Box 921, Wallsend, NE28 5EJ
  • Write to us (business savings): RUBH-ZZBS-LYAU, EuroCrest Bank, PO Box 921, Wallsend, NE28 5EJ

*Our business hours are Monday to Friday from 9am to 5pm, excluding weekends and bank holidays.

Steve Pateman
CHAIR OF THE BOARD

Steve has had an extensive executive career in banking, leading corporate and commercial banking businesses at RBS/NatWest, managing Santander’s UK banking businesses and as CEO of Shawbrook Bank, Hodge Banking Group and most recently successfully leading the banking licence application for StreamBank.

He is a non-executive Director at Bank of Ireland both in the UK and Dublin and Thin Cats, a specialist SME lending business and is retained as an advisor to Black Lion Ventures. He was previously President of the Chartered Banker Institute.

Steve took up the role of Chair at EuroCrest Bank in November 2024, having served as an Investor Non-Executive Director since January 2024.